Customer Success • Mid-Level

Who you are

You have a strong commercial acumen and a deep knowledge of luxury fashion — you understand the nuances of the industry and are passionate about providing exceptional service to clients. You thrive in a collaborative environment and enjoy building long-lasting relationships with customers, ensuring their needs are met with personalized attention. Your ability to engage clients and drive loyalty is complemented by your understanding of the luxury market and its trends.

You are a team player who values inclusivity and diversity — you appreciate the unique perspectives that each team member brings to the table. Your experience in personal styling or shopping has equipped you with the skills to curate exceptional experiences for clients, making them feel valued and understood. You are adaptable and can navigate the fast-paced world of luxury fashion with ease.

What you'll do

As a Private Client Stylist, you will be embedded in the Private Client team, working closely with colleagues across various functions including Personal Styling, Marketing, and Customer Service. Your primary responsibility will be to cultivate and develop relationships with our most valuable clients, ensuring that individual sales and company commercial targets are exceeded. You will engage clients through a variety of selling activities, providing them with tailored recommendations and experiences that resonate with their personal style.

You will collaborate with functional teams to ensure a seamless customer experience, leveraging your knowledge of luxury fashion to enhance client interactions. Your role will involve understanding client preferences and anticipating their needs, allowing you to create magical experiences that foster loyalty and satisfaction. You will contribute to the growth and ambition of Farfetch, helping to solidify its position as a leading player in the luxury fashion market.

What we offer

At Farfetch, you will be part of a vibrant and inclusive community that celebrates individuality and creativity. Our New York office is designed to inspire collaboration and innovation, with stunning views and a welcoming atmosphere. We offer competitive compensation and opportunities for professional growth within a global team dedicated to excellence in luxury fashion. Join us in our mission to connect creators, curators, and consumers in the world of luxury fashion.