Customer Support • Entry-Level

Who you are

You are a dedicated individual who thrives in a customer-centric environment, ensuring that every interaction reflects the values of Farfetch. You understand the importance of delivering exceptional service and are committed to empowering individuality through your work. You possess strong communication skills and are comfortable engaging with customers across various channels. Your ability to adapt and respond to customer needs makes you an ideal fit for this role.

You have a passion for fashion and a keen interest in the luxury market, which drives your desire to connect with customers and partners alike. You are eager to learn and grow within the company, taking advantage of the hands-on experience offered in this fast-paced environment. Your collaborative spirit allows you to work effectively with your team and contribute to a positive workplace culture.

What you'll do

As a Customer Service Advisor, you will be responsible for delivering top-notch customer service to both consumers and partners. You will engage with customers through various communication channels, addressing inquiries and resolving issues promptly. Your role will involve understanding customer needs and providing tailored solutions that enhance their experience with Farfetch. You will work closely with the Customer Service Supervisor to ensure that operational excellence is maintained at all times.

You will have the opportunity to gain valuable experience in the fashion marketing industry, learning about the intricacies of customer care services and how they contribute to the overall success of the company. Your contributions will help create seamless and luxury experiences for customers around the world, aligning with Farfetch's mission to connect creators, curators, and consumers.

What we offer

Farfetch offers a diverse and inclusive work environment where you can thrive and grow. You will be part of a global community that values individuality and fosters a culture of collaboration. The company is committed to operational excellence, and you will play a key role in ensuring that customers receive the highest levels of service. As the team grows, so will your opportunities for professional development and career advancement within the organization.