Customer Operations • Entry-Level

Who you are

You are someone who thrives on making connections and finding creative solutions in a customer service role. With a service mentality, you prioritize customer satisfaction and are eager to learn in a dynamic environment. Your technical and communication skills are essential in helping customers increase the velocity and quality of their delivered products. You are ready to support program management teams and collaborate with cross-functional stakeholders to drive success. You embrace an ‘always learning’ mindset that celebrates growth and development, contributing to a world-class organization that values diversity and inclusion.

What you'll do

In your role as Associate Customer Project Manager, you will support our US-based customers across various industries, ensuring their needs are met with efficiency and quality. You will work closely with manufacturing teams located in different global regions, facilitating communication and collaboration to optimize supply chain logistics. Your responsibilities will include managing customer inquiries, coordinating project timelines, and ensuring that customer expectations are exceeded. You will play a crucial role in helping customers transition from prototype to full-scale manufacturing, leveraging your skills to mitigate supply chain risks and enhance overall customer experience. You will also engage in continuous learning and development, contributing to the growth of both yourself and the organization.

What we offer

Fictiv provides a supportive work environment where you can grow your skills and advance your career. We value the contributions of all teammates and encourage applications from underrepresented groups. Join us in our mission to enable hardware innovators to build better products, faster, and be part of a team that is dedicated to making a positive impact in the manufacturing and supply chain industry.