Support Engineer • Mid-Level

Who you are

You have a strong background in customer support and operations, ideally within the construction industry. Your experience includes managing customer relationships and ensuring operational efficiency. You are detail-oriented and possess excellent communication skills, allowing you to effectively liaise with both customers and internal teams. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and productivity.

Desirable

Experience with construction management software or similar tools is a plus. Familiarity with project management methodologies will help you excel in this role. You are adaptable and open to learning new technologies that can enhance customer support processes.

What you'll do

In this role, you will be responsible for providing exceptional support to our customers, ensuring they have the tools and resources they need to succeed. You will collaborate with various teams to address customer inquiries and resolve issues promptly. Your focus will be on improving customer satisfaction and operational workflows, contributing to the overall success of Fieldwire's mission in the construction industry. You will also assist in training customers on our platform, helping them leverage its full potential for their projects.

What we offer

Fieldwire offers a hybrid work environment, allowing you to balance your time between home and our Boulogne-Billancourt office. We provide a competitive benefits package, including an annual performance bonus and complimentary insurance fully covered by the company. You will have access to retirement and savings plans, along with generous vacation days and a vacation bonus. Join us in building a better future in the construction industry while enjoying a supportive and innovative workplace culture.