Five9

About Five9

Empowering extraordinary customer experiences through cloud solutions

🏢 Tech👥 1K-5K📅 Founded 2001📍 San Ramon, California, United States

Key Highlights

  • Public company (NASDAQ: FIVN) with strong market presence
  • Over 2,000 customers including Zappos and ADT
  • Raised $200M+ in funding to date
  • Headquartered in San Ramon, California

Five9 is a leading provider of cloud contact center solutions, headquartered in San Ramon, California. With over 2,000 customers, including major brands like Zappos and ADT, Five9 offers a comprehensive CCaaS platform that integrates AI-driven analytics to enhance customer interactions. The company ...

🎁 Benefits

Five9 offers competitive salaries, stock options, generous PTO policies, and a flexible remote work policy to support work-life balance. Employees als...

🌟 Culture

Five9 fosters a culture focused on innovation and customer success, encouraging employees to leverage data and insights to drive impactful solutions. ...

Five9

Ai Engineer Mid-Level

Five9Chennai

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Overview

Five9 is seeking an AI Applications Engineer II to manage and optimize their Google Gemini Enterprise AI platform. You'll focus on platform administration and automation projects, requiring skills in AI and data analysis.

Job Description

Who you are

You have a strong background in AI applications, with experience in managing and optimizing AI platforms — you understand the intricacies of ensuring performance and compliance in enterprise environments. You are proficient in Python and have a solid grasp of machine learning principles, enabling you to contribute effectively to automation projects. Your analytical skills allow you to interpret data and make informed decisions that enhance user experience and system integration.

You thrive in collaborative environments and appreciate the value of diverse perspectives — you are committed to fostering an inclusive workplace where everyone can contribute their unique skills. You are detail-oriented and driven by innovation, always looking for ways to improve processes and outcomes.

Desirable

Experience with Google Gemini or similar AI platforms would be a significant advantage — familiarity with enterprise systems and governance standards will help you navigate the complexities of this role. A background in data analysis and user experience design will further enhance your contributions to the team.

What you'll do

In this role, you will administer and optimize the Google Gemini Enterprise platform, ensuring it operates securely and efficiently across the organization. You will manage user provisioning, license assignments, and access controls, aligning with IT and compliance governance standards. Your responsibilities will include enhancing and building proof-of-concept projects that improve performance and user experience.

You will collaborate with cross-functional teams to integrate AI functionalities into Five9's enterprise systems, driving innovation and efficiency. Your role will involve troubleshooting and resolving issues related to the AI platform, ensuring seamless operation and compliance with security policies. You will also contribute to the development of automation projects that enhance the overall functionality of the platform.

What we offer

At Five9, we celebrate diversity and foster an inclusive environment where every employee can thrive. You will be part of a team that values collaboration and innovation, working together to enhance customer experiences through cutting-edge technology. We offer competitive compensation and opportunities for professional growth, ensuring that you can develop your skills and advance your career in the AI field. Join us in shaping the future of customer experience through AI-driven solutions.

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