Business Operations • Mid-Level

Who you are

You have a strong background in business systems analysis, particularly within marketing environments — your experience allows you to effectively bridge the gap between technical execution and marketing strategies. You are familiar with Customer Relationship Management (CRM) systems and understand the Lead to Opportunity process, enabling you to streamline operations and enhance collaboration across teams. Your analytical mindset helps you identify areas for improvement and implement solutions that drive efficiency and effectiveness in marketing initiatives.

You thrive in a remote work environment and are comfortable collaborating with cross-functional teams — your communication skills allow you to articulate complex ideas clearly and foster strong relationships with stakeholders. You are proactive in seeking out opportunities to leverage technology to enhance marketing efforts and improve overall business performance. You understand the importance of data-driven decision-making and are adept at using analytics to inform your strategies.

Desirable

Experience with AI-powered tools and platforms is a plus, as GitLab emphasizes innovation and efficiency through technology. Familiarity with software development life cycles (SDLC) will also be beneficial in understanding the broader context of your role within the organization.

What you'll do

As a Business Systems Analyst, Marketing, you will serve as the strategic bridge between the Marketing, Sales, and Partner teams — your role will involve analyzing current processes and identifying opportunities for improvement within the go-to-market systems ecosystem. You will work closely with stakeholders to gather requirements and translate them into actionable insights that enhance the Lead to Opportunity process. Your expertise in CRM systems will be crucial in ensuring that the technical execution aligns with marketing objectives.

You will collaborate with various teams to implement solutions that drive efficiency and effectiveness in marketing campaigns — this may involve working with data analytics to track performance metrics and optimize strategies. Your ability to communicate effectively with both technical and non-technical stakeholders will be essential in facilitating discussions and ensuring alignment across teams. You will also play a key role in training and supporting team members in utilizing the systems effectively, fostering a culture of continuous improvement.

What we offer

GitLab offers a dynamic and inclusive work environment where innovation flourishes — you will have the opportunity to co-create the future of software development alongside industry leaders. The company values every voice and encourages team members to reach their full potential through continuous knowledge exchange. You will be part of a high-performance culture that embraces AI as a core productivity multiplier, allowing you to incorporate cutting-edge technology into your daily workflows. GitLab is committed to providing a supportive and collaborative atmosphere where you can thrive and make a meaningful impact.