
About GoodLeap
Sustainable home solutions for a greener future
Key Highlights
- Raised nearly $1 billion in funding to date
- Offers energy-saving products like solar panels and smart devices
- Headquartered in Granite Bay, CA with 501-1000 employees
- Provides unique financing options with no lender fees
GoodLeap, headquartered in Granite Bay, CA, is a leading sustainable home improvement marketplace that offers energy-saving products such as solar panels, battery storage, and smart home devices. Formerly known as Loanpal, GoodLeap has raised nearly $1 billion in funding, positioning itself to capit...
🎁 Benefits
GoodLeap offers a comprehensive benefits package that includes health, vision, and dental insurance, along with flexible work-from-home opportunities ...
🌟 Culture
GoodLeap is committed to sustainability and innovation, fostering a culture that prioritizes environmental responsibility and ethical consumerism. The...
Overview
GoodLeap is seeking a Bilingual Quality Assurance Specialist to monitor and evaluate customer interactions in both Spanish and English. You'll provide actionable feedback to enhance service standards and compliance. This role requires strong communication skills and attention to detail.
Job Description
Who you are
You are a detail-oriented professional with experience in quality assurance, particularly in a contact center environment. You possess strong bilingual communication skills in both Spanish and English, allowing you to effectively monitor and evaluate interactions between representatives and customers. Your analytical mindset enables you to identify areas for improvement and provide constructive feedback to enhance performance. You are familiar with service standards and compliance requirements, ensuring that all interactions adhere to company policies. You thrive in a collaborative environment, working closely with various departments to drive improvements in customer service. You understand the importance of maintaining high service standards and are committed to delivering exceptional quality in every interaction.
What you'll do
In this role, you will monitor and evaluate call, email, and text interactions between representatives and customers, focusing on identifying areas for improvement. You will provide actionable feedback to various departments to enhance performance and maintain a high level of service standards. Your responsibilities will include reporting on account documentation and adherence to company policies, as well as ensuring compliance with industry regulations. You will collaborate with team members to develop training materials and best practices based on your evaluations. Additionally, you will participate in regular meetings to discuss performance metrics and share insights with the team. Your role will be crucial in helping GoodLeap maintain its reputation for excellent customer service and support its mission of delivering sustainable solutions.
What we offer
GoodLeap offers a dynamic work environment where you can make a meaningful impact on customer experiences. You will have the opportunity to work with a team that is dedicated to providing best-in-class service and support for sustainable solutions. We value your contributions and encourage professional growth through ongoing training and development opportunities. As part of our commitment to employee well-being, we provide competitive compensation and benefits packages. Join us in our mission to make sustainable solutions more accessible and affordable for homeowners across the country.
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