Customer Operations • Entry-Level

Who you are

You are a reliable individual who enjoys working in a retail environment and is committed to providing excellent customer service. You understand the importance of supporting your team and are ready to step up in the absence of management. You thrive in busy situations and can handle the responsibilities of opening and closing the store with ease.

You have a friendly demeanor and are eager to assist new employees as they learn the ropes. Your ability to communicate effectively with both customers and team members makes you a valuable asset to the store. You are detail-oriented and take pride in maintaining a welcoming atmosphere for customers.

What you'll do

As a Key Holder, you will be responsible for opening and closing the store, ensuring that all procedures are followed for a smooth operation. You will assist in managing the store during peak hours, providing support to your colleagues and ensuring that customer needs are met promptly. Your role will involve training new employees, helping them understand their responsibilities and the importance of customer service.

You will also be tasked with maintaining store standards, including cleanliness and organization, to create a pleasant shopping experience for customers. Your ability to drive sales through excellent service will be key to your success in this role. You will work closely with the management team to ensure that all operational goals are met and that the store runs efficiently.

What we offer

Gopuff offers a supportive work environment where you can grow your skills in retail operations. You will have the opportunity to work with a dynamic team and gain valuable experience in customer service and retail management. We encourage you to apply even if your experience doesn't match every requirement, as we value enthusiasm and a willingness to learn.