Customer Operations • Entry-Level

Who you are

You are a reliable individual who enjoys working in a retail environment and is committed to providing excellent customer service. You understand the importance of supporting your team and are ready to step up in the absence of management. You thrive in busy situations and can handle multiple tasks efficiently.

You have a friendly demeanor and are eager to assist new employees as they acclimate to their roles. Your ability to communicate effectively with customers and team members makes you a valuable asset to the store. You are detail-oriented and take pride in maintaining a welcoming shopping environment.

What you'll do

As a Key Holder, you will be responsible for opening and closing the store, ensuring that all procedures are followed for a smooth operation. You will assist in managing the store during peak times, providing support to your colleagues and ensuring that customers receive the best service possible. Your role will involve training new employees, helping them understand their responsibilities and the store's operations.

You will also be tasked with driving sales by engaging with customers, understanding their needs, and providing recommendations. Your ability to create a positive shopping experience will contribute to the overall success of the store. You will work closely with the management team to implement strategies that enhance customer satisfaction and store performance.

What we offer

Gopuff offers a supportive work environment where you can grow your skills in retail operations. You will have the opportunity to work with a dynamic team and gain valuable experience in customer service and retail management. We encourage you to apply even if your experience doesn't match every requirement, as we value enthusiasm and a willingness to learn.