Customer Operations • Entry-Level

Who you are

You are an entry-level professional eager to develop your career in client service. You possess strong communication skills and a collaborative mindset, allowing you to effectively connect clients with the right experts. You thrive in a team-oriented environment and are committed to delivering excellent results for clients. You are adaptable and willing to learn, understanding the importance of mentorship and professional growth in your role.

What you'll do

As an Associate on the Client Service team, you will play a vital role in understanding your client’s unique business questions. You will identify and recruit new experts into our network, ensuring that you deliver the best-suited advisors to meet client needs. You will engage with clients to clarify their research requirements and work diligently to connect them with the right subject-matter experts, often within tight timelines. Your role will involve collaborating with various teams within Guidepoint to ensure a seamless client experience and to contribute to the overall success of the organization.

What we offer

Guidepoint provides a supportive environment where you can develop your project management and customer service skills. You will have access to built-in mentorship and hands-on leadership to help you navigate your career path. The company values diversity and is committed to creating an equitable and welcoming workplace for all employees. You will have opportunities for upward mobility within the organization, allowing you to grow alongside your colleagues in a dynamic and collaborative setting.