Legal Engineer • Mid-Level

Who you are

You are an experienced lawyer from a top-tier firm, bringing a wealth of legal knowledge to the table. Your expertise allows you to seamlessly integrate Harvey's innovative platform into the daily workflows of customers, ensuring they derive maximum value from the product. You thrive in environments that require you to push for excellence and adapt to changing circumstances, making you a key player in driving product adoption and utilization.

Your strong communication skills enable you to work closely with both customers and internal teams, fostering collaboration and ensuring that the integration process is smooth and effective. You understand the nuances of legal work and can translate complex legal concepts into actionable insights for clients. Your commitment to supporting long-term expansion and renewal of customer relationships is evident in your proactive approach to problem-solving.

You are motivated by the opportunity to shape the future of professional services and are eager to contribute to a company that is at the forefront of this transformation. Your ability to navigate ambiguity and your dedication to excellence make you an ideal fit for this role.

What you'll do

In this role, you will leverage your legal expertise to assist customers in integrating Harvey into their workflows. You will drive product adoption by providing tailored support and guidance, ensuring that clients can effectively utilize the platform to enhance their operations. Your responsibilities will include conducting training sessions, creating user documentation, and offering ongoing support to ensure customer satisfaction.

You will collaborate closely with the product and engineering teams to provide feedback on customer needs and help shape the development of new features. Your insights will be invaluable in refining the product and ensuring it meets the evolving demands of the legal industry. You will also play a key role in identifying opportunities for upselling and cross-selling additional services to existing customers, contributing to the company's growth.

Your work will involve regular communication with clients, understanding their challenges, and providing solutions that align with their goals. You will be responsible for tracking customer engagement metrics and reporting on the success of integration efforts, helping to inform future strategies.

What we offer

At Harvey, you will be part of a dynamic team that is committed to transforming the legal and professional services landscape. We offer a collaborative work environment where your contributions are valued and recognized. You will have the opportunity to grow both personally and professionally as you take on new challenges and responsibilities.

We believe in fostering a culture of excellence and innovation, and we encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of work and making a meaningful impact in the legal industry.