It Support • Senior

Who you are

You have a strong background in IT engineering, particularly in AI and automation, with experience in building systems that enhance operational efficiency. You understand the importance of technology in transforming mental healthcare and are passionate about making a difference in this field. Your technical skills are complemented by your ability to work collaboratively with cross-functional teams, ensuring that the tools you develop meet the needs of the organization. You are proactive in identifying areas for improvement and are committed to delivering high-quality solutions that drive productivity.

You possess excellent problem-solving skills and can navigate complex technical challenges with ease. Your experience includes working with various IT systems and understanding how they integrate to support business objectives. You are comfortable with automation tools and methodologies, enabling you to streamline processes and enhance productivity across the organization. You thrive in environments where you can leverage your technical expertise to make a meaningful impact.

What you'll do

In this role, you will be responsible for building the foundations of productivity engineering at Headway. You will collaborate with various teams to identify operational inefficiencies and develop solutions that enhance the overall effectiveness of the organization. Your work will involve implementing automation processes that improve workflows and reduce manual tasks, allowing the team to focus on delivering exceptional mental healthcare services.

You will also play a key role in the development and maintenance of IT systems that support Headway's mission. This includes ensuring that all technology solutions are scalable, secure, and aligned with the organization's goals. You will work closely with stakeholders to gather requirements and translate them into technical specifications, ensuring that the solutions you develop meet the needs of the business.

Additionally, you will be involved in training and supporting team members in the use of new technologies and processes. Your ability to communicate complex technical concepts in a clear and accessible manner will be essential in fostering a culture of continuous improvement within the organization. You will also stay updated on industry trends and best practices in IT and automation, bringing innovative ideas to the team.

What we offer

At Headway, you will have the opportunity to work in a dynamic and mission-driven environment where your contributions will directly impact the future of mental healthcare. We offer competitive compensation and benefits, along with a supportive culture that values collaboration and innovation. You will be part of a diverse team that is passionate about making mental health care accessible to everyone. Join us in our mission to reshape mental healthcare and make a difference in the lives of millions.

We encourage you to apply even if your experience doesn't match every requirement. Your unique perspective and skills could be the perfect fit for our team.