About Hims & Hers
Men's wellness made easy and accessible
Key Highlights
- Headquartered in San Francisco, California
- Raised over $200 million in funding
- Serves hundreds of thousands of customers
- Offers treatments for hair loss and ED
Hims, headquartered in San Francisco, California, is a telehealth company specializing in men's wellness, offering treatments for hair loss, erectile dysfunction, and other health concerns. Since its founding in 2017, Hims has raised over $200 million in funding, serving hundreds of thousands of cus...
🎁 Benefits
Hims offers competitive salaries, equity options, generous PTO, and a flexible remote work policy to support work-life balance....
🌟 Culture
Hims fosters a culture of transparency and innovation, focusing on leveraging technology to improve healthcare accessibility for men. The company valu...
Customer Operations • Senior
Hims & Hers • Remote - Remote
Overview
Hims & Hers is hiring a Senior Manager, Training and Content Management to oversee a team focused on delivering exceptional training and content for customer experiences. This role requires strong leadership and cross-functional collaboration skills.
Job Description
Who you are
You have a proven track record in training and content management, with experience leading teams that deliver high-quality training solutions. Your background includes working cross-functionally with various stakeholders to ensure that training materials are effective and accessible. You possess strong communication skills, enabling you to articulate complex concepts clearly and effectively to diverse audiences.
You are adept at designing scalable training programs that meet the needs of a growing organization. Your experience in instructional design and content management allows you to create engaging and informative materials that empower teams to excel in their roles. You understand the importance of continuous improvement and are always looking for ways to enhance training processes and content delivery.
What you'll do
In this role, you will lead a team of Training Specialists, Instructional Designers, and Content Analysts, ensuring that they have the resources and support needed to succeed. You will collaborate with clinical teams and project managers to develop training programs that align with organizational goals and enhance customer experiences. Your responsibilities will include overseeing the design and implementation of training solutions, evaluating their effectiveness, and making data-driven decisions to improve outcomes.
You will also be responsible for fostering a culture of learning within the organization, encouraging team members to share knowledge and best practices. By leveraging your expertise in training and content management, you will help shape the future of customer operations at Hims & Hers, ensuring that all team members are equipped with the skills and knowledge necessary to provide exceptional service.
What we offer
Hims & Hers provides a flexible and remote work environment, allowing you to balance your professional and personal life effectively. We offer competitive compensation and a comprehensive benefits package designed to support your well-being and career growth. Join us in our mission to revolutionize telehealth and make personalized health solutions accessible to everyone.
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