Director • Lead

Who you are

You have extensive experience in post-market surveillance and product quality management — you've successfully led teams in handling product complaints and adverse event reporting, ensuring compliance with regulatory standards. Your leadership style fosters a culture of continuous improvement and customer satisfaction, making you an effective advocate for product quality. You understand the importance of efficient processes and have a track record of implementing systems that enhance product safety and performance.

You possess strong analytical skills and are adept at investigating product-related complaints — you can identify root causes and implement corrective actions effectively. Your communication skills allow you to collaborate with cross-functional teams, ensuring that all stakeholders are informed and engaged in the quality management process. You are passionate about health and wellness, aligning with Hims & Hers' mission to improve customer health outcomes.

What you'll do

In this role, you will oversee the complaint management quality system, ensuring that all customer concerns related to product quality and performance are handled efficiently and effectively. You will lead the investigation and resolution of product complaints, working closely with product development and regulatory teams to ensure compliance with industry standards. Your responsibilities will include developing and implementing processes for adverse event reporting and product recalls, maintaining the highest standards of customer satisfaction.

You will also be responsible for training and mentoring your team, fostering a culture of quality and accountability. By analyzing data and trends, you will identify opportunities for improvement and drive initiatives that enhance product safety and efficacy. Your leadership will be crucial in maintaining Hims & Hers' reputation as a trusted health and wellness platform.

What we offer

Hims & Hers provides a flexible and supportive work environment, emphasizing a talent-first approach. You will have access to comprehensive benefits and opportunities for professional growth within a company that values innovation and customer care. Join us in our mission to revolutionize telehealth and make personalized health solutions accessible to all.