Software Engineering • Senior

Who you are

You have 5+ years of experience in software engineering, with a strong focus on building scalable systems that enhance customer experiences. Your expertise in Java and Python allows you to design and implement robust solutions that meet user needs effectively. You are familiar with cloud technologies, particularly AWS, and have experience deploying applications using Docker and Kubernetes. You thrive in collaborative environments, working closely with product, design, and data teams to deliver high-quality software solutions. You understand the importance of user feedback and data-driven decision-making in the development process. You are passionate about creating seamless customer experiences and are eager to contribute to innovative projects that impact millions of users.

Desirable

Experience with AI-driven solutions and customer support systems is a plus. Familiarity with agile methodologies and tools like Jira can enhance your effectiveness in this role. A background in the travel industry or e-commerce can provide valuable context for your work.

What you'll do

As a Senior Software Engineer on the Customer Experience Platform team, you will design and develop core systems that support Hopper's post-booking experience. Your work will directly impact customer interactions, ensuring they receive timely and effective support. You will collaborate with product managers and designers to create user-friendly interfaces and experiences. You will also work with AI and data teams to integrate intelligent solutions into customer support workflows. Your role will involve writing clean, maintainable code and participating in code reviews to uphold high standards of software quality. You will be responsible for troubleshooting and resolving issues in production environments, ensuring system reliability and performance. You will contribute to the continuous improvement of development processes and practices within the team.

What we offer

Hopper provides a dynamic work environment where innovation is encouraged. You will have the opportunity to work on cutting-edge technology that shapes the future of travel. We offer competitive compensation and benefits, including flexible work arrangements. You will be part of a diverse team that values collaboration and creativity, with opportunities for professional growth and development. Join us in transforming the travel experience for millions of customers worldwide.