About IDT
Global leader in fintech and communication services
Key Highlights
- Founded in 1990 by Howard Jonas
- Over $1 billion in annual revenue
- Headquartered in Newark, NJ with 1001+ employees
- Acquired Leaf Global to enter Web 3.0 space
IDT Corporation, headquartered in Newark, NJ, specializes in fintech and telecommunications, providing payment and communication services globally. Founded in 1990 by Howard Jonas, IDT has launched brands like IDT Global and net2phone, generating over $1 billion in annual revenue. The company's rece...
🎁 Benefits
IDT offers generous paid vacation and sick time, health, dental, vision, and 401k benefits, along with a tuition reimbursement program. Employees enjo...
🌟 Culture
IDT's culture is marked by its agility and commitment to evolving with technology. The company values autonomy and encourages employees to embrace inn...
Overview
IDT is hiring a Customer Service Representative to assist customers with inquiries about products and services. You'll be responsible for maintaining customer records and resolving issues effectively. This role is ideal for enthusiastic individuals looking to make a positive impact.
Job Description
Who you are
You are an enthusiastic individual who enjoys helping others and has a knack for communication. You understand the importance of customer satisfaction and are eager to assist customers by answering questions about IDT's products and services. Your ability to empathize with customers allows you to effectively address their concerns and provide the necessary information to enhance their experience.
You are detail-oriented and capable of maintaining accurate customer records by updating account information as needed. Your problem-solving skills enable you to determine the root cause of issues and select the best resolution, ensuring that customers feel heard and valued. As a representative of IDT, you take pride in being an ambassador for the company, promoting products and services that can benefit customers.
What you'll do
In this role, you will assist customers by answering their inquiries regarding IDT's products and services. You will open customer accounts to review their information and provide them with the details they need. Your responsibilities will include maintaining customer records by updating account information and addressing any complaints or comments that arise. You will work diligently to clarify issues and determine the cause of problems, selecting and executing the best resolutions to ensure customer satisfaction.
As a Customer Service Representative, you will act as the voice of the customer, providing valuable feedback to management regarding improvements needed based on customer interactions. Your role will involve collecting customer information and analyzing their needs to enhance service delivery. You will be expected to recommend potential products or services that could benefit customers, thereby contributing to their overall experience with IDT.
What we offer
At IDT, we value our employees and strive to create a supportive work environment. You will have the opportunity to develop your skills in customer service and gain valuable experience in the telecommunications industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering talent and providing growth opportunities for our team members.
Interested in this role?
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