It Support • Entry-Level

Who you are

You are a highly motivated and customer-focused individual with a strong understanding of IT fundamentals. As an IT Support Technician, you thrive on problem-solving and enjoy delivering excellent service to your colleagues. You understand the importance of being the first point of contact for IT-related issues and are committed to ensuring timely and effective resolutions to keep employees productive. Your proactive approach to troubleshooting and your ability to communicate technical information clearly make you an ideal candidate for this role.

What you'll do

In this role, you will provide exceptional technical support to employees at Instructure. You will be responsible for addressing IT-related issues, ensuring that employees have the tools and resources they need to succeed. Your day-to-day tasks will include troubleshooting hardware and software problems, assisting with network connectivity issues, and guiding users through technical processes. You will also document support requests and resolutions to improve the overall efficiency of the IT support team. Your contributions will help create a productive work environment where employees can focus on their roles without technical interruptions.

What we offer

At Instructure, we believe in the power of people to grow and succeed throughout their lives. We offer a supportive work environment where you can develop your skills and advance your career in IT. You will have the opportunity to work with a team of passionate individuals who are dedicated to creating intuitive products that simplify learning and personal development. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.