About Intercom
The customer communications platform that personalizes engagement
Key Highlights
- Over 25,000 customers including Amazon, Meta, and Atlassian
- Reaches 600 million end users monthly
- $240.8 million raised in Series C funding
- Headquartered in San Francisco, CA with 1001+ employees
Intercom is a leading customer communications platform headquartered in the Financial District of San Francisco, CA. With over 25,000 businesses using its services, including Amazon, Meta, and Atlassian, Intercom reaches approximately 600 million end users each month. The company has raised $240.8 m...
🎁 Benefits
Intercom offers a generous open vacation policy, health insurance, and a wellness program that covers gym expenses up to £90 quarterly. Employees enjo...
🌟 Culture
Intercom fosters a culture centered around customer-centric innovation and effective communication. The company prioritizes remote work flexibility an...
Director Of Brand Design • Lead
Overview
Intercom is seeking a Director of Brand Design to define and amplify the creative direction of the brand. You'll lead a team of Brand Designers and collaborate with senior executives to drive brand impact. This role requires a visionary leader with experience in brand strategy.
Job Description
Who you are
You are a visionary leader with a strong background in brand design and strategy, having led high-performing teams in creating cohesive and innovative brand identities. With over 7 years of experience in design leadership, you understand how to align design with business goals and drive measurable impact. You possess excellent communication skills, enabling you to collaborate effectively with senior executives across various departments, including marketing, product, and communications. You have a deep understanding of the SaaS landscape and are passionate about creating exceptional customer experiences through design. You thrive in fast-paced environments and are adept at managing multiple projects while inspiring your team to achieve their best work. You are committed to fostering a culture of creativity and collaboration within your team, encouraging innovative thinking and continuous improvement.
What you'll do
In this role, you will define and evolve the creative direction of the Intercom brand, ensuring it resonates across all touchpoints. You will lead a talented team of Brand Designers and Managers, guiding them in crafting a scalable brand identity that reflects Intercom's mission and values. You will collaborate closely with senior executives to integrate design into the overall business strategy, ensuring that every design decision is strategic and impactful. You will oversee the development of brand guidelines and ensure consistency across all marketing materials, product interfaces, and customer communications. You will also be responsible for measuring the effectiveness of brand initiatives and making data-driven decisions to enhance brand performance. Your leadership will be crucial in shaping the future of one of the most recognizable brands in the SaaS industry, driving brand awareness and customer loyalty.
What we offer
Intercom offers a dynamic work environment where creativity and innovation are encouraged. You will have the opportunity to work with a talented team and make a significant impact on the brand's direction. We provide competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to transform customer service and create incredible experiences for businesses and their customers.
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