Software Engineering • Senior

Who you are

You have 5+ years of experience in software engineering, with a strong background in both back-end and front-end development. You are adept at solving complex problems and have a proven track record of delivering high-quality software solutions that enhance customer experiences. Your technical knowledge is complemented by your ability to collaborate effectively with cross-functional teams, including designers, product managers, and data analysts.

Your expertise includes proficiency in Java and JavaScript, and you have experience working with machine learning technologies. You understand the importance of building scalable systems and are familiar with the challenges that come with scaling applications. You are passionate about creating efficient and user-friendly applications that meet the needs of customers.

You thrive in a multidisciplinary environment and enjoy tackling exciting challenges. You are comfortable working on various aspects of software development, from technical planning to implementation. Your ability to communicate complex technical concepts to non-technical stakeholders is one of your strengths, and you are committed to continuous learning and improvement.

Desirable

Experience with AI technologies and customer service applications is a plus. Familiarity with agile methodologies and modern development practices will help you succeed in this role. You are open to mentoring junior engineers and sharing your knowledge with the team, contributing to a culture of learning and growth.

What you'll do

As a Senior Software Engineer at Intercom, you will be responsible for developing and implementing technical plans that address real customer problems. You will work closely with product teams to design and build both back-end and front-end systems that enhance the Intercom Customer Service Suite. Your role will involve tackling scaling challenges and ensuring the robustness of the platform.

You will collaborate with designers to create a beautiful messenger composer and implement features that improve rule matching and deliverability. Security and app availability will be key focuses in your work, and you will leverage machine learning to enhance the customer service experience. You will also participate in code reviews and contribute to the overall technical direction of the team.

Your contributions will directly impact the customer experience, and you will have the opportunity to work on innovative solutions that set new standards in customer service. You will be part of a dynamic team that values collaboration and creativity, and you will play a crucial role in shaping the future of Intercom's offerings.

What we offer

Intercom provides a supportive and inclusive work environment where you can thrive. You will have access to professional development opportunities and the chance to work with cutting-edge technologies. The company values work-life balance and offers flexible working arrangements to accommodate your needs. You will be part of a mission-driven organization that is dedicated to transforming customer service through innovative solutions. Join us at Intercom and make a meaningful impact in the world of customer experience.