About Iterable
The growth marketing platform for engaging customers
Key Highlights
- Over 800 customers including DoorDash, Fender, and Calm
- Raised $342.2 million in Series D funding
- Headquartered in San Francisco, CA
- Investing in AI technologies for enhanced marketing solutions
Iterable is a leading growth marketing platform headquartered in the Financial District of San Francisco, CA. With over 800 customers including DoorDash, Fender, and Calm, Iterable focuses on optimizing cross-channel campaigns to enhance user engagement. The company has raised $342.2 million in fund...
🎁 Benefits
Iterable offers a comprehensive benefits package including paid parental leave, flexible PTO, a monthly employee wellness allowance, and a daily lunch...
🌟 Culture
Iterable fosters a culture centered on innovation and adaptability, focusing on leveraging AI to enhance marketing strategies. The company encourages ...
Overview
Iterable is hiring a Senior Strategic Customer Success Manager to enhance customer engagement and drive growth for leading brands. You'll work closely with clients to optimize their use of Iterable's AI-powered platform. This role requires strong strategic thinking and customer relationship management skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with 5+ years of experience in a strategic role. You excel at building strong relationships with clients and understand the importance of customer engagement in driving business growth. Your strategic mindset allows you to identify opportunities for improvement and deliver tailored solutions that meet customer needs.
You are adept at collaborating with cross-functional teams, including sales, product, and engineering, to ensure customer satisfaction and success. Your communication skills are top-notch, enabling you to articulate complex concepts clearly and effectively to diverse audiences. You thrive in a fast-paced environment and are comfortable managing multiple priorities simultaneously.
What you'll do
As a Senior Strategic Customer Success Manager at Iterable, you will be responsible for driving customer engagement and satisfaction across a portfolio of high-profile clients. You will work closely with customers to understand their goals and challenges, providing strategic guidance to help them maximize the value of Iterable's platform. Your role will involve conducting regular check-ins, delivering insights based on customer data, and facilitating training sessions to ensure clients are fully equipped to leverage the platform's capabilities.
You will collaborate with internal teams to advocate for customer needs and influence product development based on feedback and insights gathered from clients. Additionally, you will develop and implement customer success strategies that align with Iterable's business objectives, ensuring that customers achieve their desired outcomes and remain engaged with the platform.
What we offer
Iterable fosters a culture of innovation and collaboration, where your ideas are valued and you are empowered to do your best work. We offer competitive compensation and benefits, including opportunities for professional development and growth within the company. Join us in shaping the future of customer engagement and making a meaningful impact for our clients.
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