Support Engineer • Lead

Who you are

You have a strong background in IT support, particularly with Oracle Fusion Cloud Applications, and possess a deep understanding of ERP, SCM, and HCM systems. Your experience includes monitoring integrations and critical jobs to ensure data accuracy and continuity across systems. You are skilled in ensuring application scalability, performance, and security, and you thrive in a collaborative environment where you can lead support initiatives. You are proactive in identifying issues and implementing solutions that enhance user experience and operational efficiency.

What you'll do

As a Lead Support Analyst, you will be responsible for leading the support of Oracle Fusion Cloud Applications, ensuring that all integrations and critical jobs are monitored effectively. You will work closely with cross-functional teams to manage release activities and ensure that applications are performing optimally. Your role will involve troubleshooting issues, providing technical guidance, and ensuring that best practices are followed in application management. You will also be tasked with documenting processes and creating training materials for team members to enhance their understanding of the systems in place.

What we offer

Kaseya offers a dynamic work environment where you can grow your skills and advance your career. You will be part of a team that values innovation and collaboration, and you will have the opportunity to work with cutting-edge technologies in the IT infrastructure and security management space. We provide competitive compensation and benefits, along with a culture that encourages professional development and personal growth.