Customer Operations • Mid-Level

Who you are

You have experience in quality assurance and operations, with a keen eye for detail and a commitment to maintaining high standards. You understand the importance of compliance with established processes and customer service level agreements, ensuring that all operations run smoothly and efficiently. Your ability to monitor and assess quality across multiple facilities makes you an ideal candidate for this role. You are proactive in identifying areas for improvement and implementing solutions that enhance operational excellence.

What you'll do

As a Mail Coordinator - Quality of Service, you will support ongoing quality assurance audits across various stages of the Operations Department. You will monitor each facility to ensure compliance with quality standards for finished products, established QA processes, and USPS specifications. Additionally, you will oversee new insert campaigns and manage updates to consumables and handling procedures, ensuring that all operations meet the highest standards of quality and efficiency. Your role will involve collaborating with different teams to maintain operational excellence and uphold customer satisfaction.

What we offer

KUBRA provides a supportive work environment where you can grow your skills and contribute to the success of the Operations Department. You will have the opportunity to work with a dedicated team focused on quality assurance and operational excellence. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.