Customer Operations • Entry-Level

Who you are

You are an entry-level professional eager to dive into the world of digital media buying operations. You possess a keen interest in advertising technologies and are excited about supporting sales teams in reaching local audiences. Your ability to manage client communications effectively will be key in this role, as you will be the first point of contact for support requests. You are detail-oriented and thrive in a collaborative environment, ready to learn the fundamentals of digital media buying operations.

You have a basic understanding of SEM optimization and are willing to expand your knowledge in this area. Your communication skills are strong, allowing you to facilitate client interactions smoothly. You are a team player who enjoys working with others to achieve common goals, and you are committed to contributing to a culture of inclusion and collaboration.

What you'll do

In this versatile role, you will manage and triage support requests through Madhive's email ticketing system, ensuring that client inquiries are directed to the appropriate teams. You will register new users and manage account permissions, playing a crucial role in onboarding clients to the platform. Additionally, you will process orders and facilitate client communications for email marketing campaigns, helping to drive successful advertising efforts.

You will execute basic SEM optimization tasks, learning the intricacies of digital media buying operations along the way. This role offers opportunities for advancement within the company, encouraging you to develop your skills and grow your career in the digital advertising industry. You will work closely with the operations team, utilizing cutting-edge media buying tactics and technologies to support localized digital advertising campaigns.

What we offer

Madhive is committed to fostering a supportive work environment where you can thrive. As an Associate Ad Operations Specialist, you will have the chance to learn from experienced professionals and gain valuable insights into the digital advertising landscape. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in driving the evolution of local media and making a meaningful impact in the industry.