Technical Program Manager • Lead

Who you are

You have extensive experience in technical program management, ideally with a focus on AI and customer support solutions. Your background includes leading teams through complex, multi-platform development efforts, ensuring clarity of product direction and organizational awareness. You understand the importance of breaking down complex initiatives into prioritized programs, and you excel at managing dependencies across teams to achieve high-quality results.

You are a strategic thinker who can drive product usage and understand team dynamics within a technical landscape. Your leadership style fosters collaboration and accountability, ensuring that teams make consistent progress towards their goals. You are comfortable leveraging cutting-edge technologies to deliver scalable and efficient solutions that enhance user experiences for billions of customers.

Desirable

Experience in AI platforms and customer support product areas is a plus. Familiarity with machine learning, APIs, and scaled infrastructure will help you excel in this role. You are passionate about pioneering technologies that bring people closer together and are eager to contribute to Meta's mission at a global scale.

What you'll do

As the Group Manager of Technical Program Management, you will lead a team responsible for driving the next generation of customer support experiences. You will leverage AI technologies to create scalable and delightful solutions, ensuring that your team delivers high-quality results. Your role will involve breaking down complex initiatives into tangible programs, prioritizing tasks, and maintaining a consistent flow of information to key stakeholders.

You will identify and manage dependencies across the organization, ensuring that all teams are aligned and working towards common goals. Your leadership will be crucial in driving strategy and execution in AI Solutions and Customer Support product areas, including Agentic Solutions and Advertiser Support. You will also oversee product platform areas that require specialized technical expertise, such as machine learning and APIs.

In this role, you will collaborate closely with cross-functional teams, ensuring that product direction is clear and that all stakeholders are informed of progress. You will be responsible for scaling product usage and understanding the technical landscape to drive effective solutions. Your ability to lead teams through complex development efforts will be key to achieving success in this position.

What we offer

At Meta, you will be part of a pioneering community that is shaping the future of customer support through innovative technologies. We offer a collaborative work environment where your contributions will have a direct impact on billions of users worldwide. You will have the opportunity to work with cutting-edge AI technologies and lead teams that are at the forefront of technical program management.

We encourage you to apply even if your experience doesn't match every requirement. We value diverse perspectives and are committed to building a team that reflects the communities we serve. Join us in our mission to bring people closer together through technology.