Customer Success Director • Lead

Who you are

You are a seasoned leader with a strong cloud technology background and a passion for empowering teams. With experience in managing high-performing teams, you excel at role modeling and coaching, ensuring that your team members thrive in a growth-oriented environment. You understand the importance of diversity and inclusion in building world-class teams and are committed to intentional talent management.

You have a proven track record of driving operational excellence and accelerating consumption and usage growth. Your leadership style is characterized by empowerment, accountability, and care, aligning with Microsoft’s leadership behaviors. You thrive in high-performance environments and are excited about transforming how the world’s largest customers utilize technology.

What you'll do

As the Customer Success Director, you will lead and guide managers and teams across multiple Solution Areas, including Customer Success Account Managers. Your responsibilities will include building and sustaining strong teams, driving operational excellence, and partnering with business and segment leaders to enhance customer engagement. You will play a key role in shaping the customer experience and ensuring that Microsoft’s solutions are effectively utilized to meet customer needs.

You will be responsible for fostering a culture of continuous improvement and innovation within your teams. By leveraging your expertise in cloud technology, you will help customers navigate their digital transformation journeys, ensuring they achieve their desired outcomes. You will also be involved in strategic planning and execution, aligning team goals with Microsoft’s broader mission to empower every person and organization on the planet.

What we offer

At Microsoft, you will be part of a mission-driven organization that values growth, innovation, and excellence. We offer a collaborative work environment where you can make a significant impact on the lives of billions of people. You will have access to cutting-edge technology and resources to support your professional development and career growth. Join us in our mission to transform how the world’s largest customers use technology and drive meaningful change.