Customer Success • Mid-Level

Who you are

You have a strong background in cloud technologies and IT service management — your passion for helping customers succeed drives you to ensure they maximize the value of Microsoft products and services. You thrive in a collaborative environment, working closely with partners and teams to deliver exceptional customer experiences. Your ability to understand customer needs and translate them into actionable strategies sets you apart.

You are a proactive problem solver who enjoys tackling challenges head-on — your experience in managing customer relationships has equipped you with the skills to navigate complex situations and deliver results. You are comfortable in a fast-paced, digital-first environment and are eager to make a meaningful impact on customer success.

What you'll do

As a Customer Success Account Manager, you will be the primary delivery lead for strategic customers, guiding them through their cloud adoption journey. You will work closely with customers to understand their business goals and help them achieve success through Microsoft’s digital cloud platforms. Your role will involve collaborating with various teams to ensure that customers receive the support they need to realize their strategic and transformational projects.

You will leverage your expertise to provide insights and recommendations that drive customer engagement and satisfaction. By building strong relationships with customers, you will empower them to achieve more and unlock the full potential of Microsoft’s offerings. Your ability to communicate effectively and work collaboratively will be key to your success in this role.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values innovation and opportunity. We provide a supportive environment where continuous learning and collaboration are encouraged. You will have access to resources and tools that will help you grow in your career and make a significant impact on our customers' success. Join us in shaping the future of business through technology.