About Microsoft
Empowering every person and organization on the planet
Key Highlights
- Market cap exceeds $2 trillion
- 100,000+ employees worldwide
- Leading cloud services through Azure
- Major clients include Walmart and BMW
Microsoft Corporation, headquartered in Redmond, Washington, is a leading technology company known for its software products like Windows and Office, as well as cloud services through Azure. With over 100,000 employees, Microsoft serves millions of customers globally, including major enterprises lik...
🎁 Benefits
Microsoft offers competitive salaries, stock options, generous PTO policies, and comprehensive health benefits. Employees also enjoy a flexible remote...
🌟 Culture
Microsoft fosters a culture of innovation and inclusivity, emphasizing collaboration across teams and a commitment to diversity. The company values em...
Overview
Microsoft is hiring a Group Finance Manager to influence customer support experiences across all Microsoft products. You'll work closely with senior leaders and collaborate with various teams to modernize support through innovative solutions. This role requires strong financial acumen and the ability to partner across teams.
Job Description
Who you are
You have a strong background in finance, with experience in managing financial operations and influencing business decisions. You are curious about how teams work together to drive business success and are committed to fostering an inclusive and supportive environment. Your proactive approach to collaboration enables you to partner effectively across various teams, ensuring that financial strategies align with organizational goals.
You understand the importance of customer experience and are eager to leverage your financial expertise to enhance support services. You are skilled in analyzing financial data and translating insights into actionable strategies that improve customer satisfaction and operational efficiency. Your ability to communicate complex financial concepts clearly makes you a valuable partner to senior leaders and cross-functional teams.
What you'll do
As a Group Finance Manager at Microsoft, you will play a crucial role in shaping the financial strategies of the Worldwide Customer Service & Support (WW CSS) Finance team. You will work closely with senior leaders to influence the support experience across all Microsoft Customer Solution Areas. Your responsibilities will include managing financial operations, analyzing costs, and collaborating with Corporate Finance, Engineering, Marketing, and Product Finance teams to ensure alignment with business objectives.
You will help guide a growing global organization by modernizing support through innovative technologies such as AI and Microsoft Dynamics 365 Customer Service. Your efforts will focus on creating faster resolution paths, expanding self-help options, and improving engineer effectiveness. You will also be responsible for monitoring financial performance and providing insights that drive decision-making across the organization.
What we offer
At Microsoft, you will be part of a dynamic team that values collaboration and innovation. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work on impactful projects that influence how millions of customers interact with our products and services. Join us in our mission to empower every person and organization on the planet to achieve more.
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