Cloud Engineer • Senior

Who you are

You have a strong background in cloud solutions, with a focus on delivering customer success through innovative technologies. Your experience includes working with Azure and providing tailored guidance to clients, ensuring they achieve peak performance with their cloud solutions. You possess excellent troubleshooting skills, enabling you to work effectively with support teams to resolve incidents quickly and efficiently.

You are passionate about leveraging AI capabilities to enhance customer experiences and drive operational excellence. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart, allowing you to foster strong relationships with clients and internal teams alike. You thrive in collaborative environments and are committed to continuous learning and improvement.

What you'll do

In this role, you will be a key technical resource for customers, focusing on delivering proactive services such as education workshops and tailored assessments. You will work closely with the Global Customer Success organization to enable customer success on the Microsoft Cloud, harnessing AI-powered capabilities to drive business value. Your responsibilities will include troubleshooting and resolving customer issues, collaborating with Microsoft Support to expedite incident resolution, and providing expert guidance on best practices for cloud solutions.

You will also play a vital role in driving cross-company alignment and execution, ensuring that customer expectations are consistently exceeded. By leveraging your expertise in Azure, you will help customers navigate their cloud journey, providing insights and recommendations that lead to long-term loyalty and satisfaction.

What we offer

At Microsoft, you will be part of a diverse and inclusive culture that values innovation and collaboration. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work with cutting-edge technologies and be part of a team that is dedicated to making a positive impact on customers and the world.

Join us in our mission to empower every person and organization on the planet to achieve more. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.