
About Moveworks
AI-driven IT support for modern workplaces
Key Highlights
- Headquartered in Mountain View, CA with 501-1000 employees
- $305 million raised in Series B funding
- 30% of IT support tickets resolved within weeks of implementation
- Upcoming acquisition by ServiceNow to enhance service reach
Moveworks is an AI assistant platform headquartered in Mountain View, CA, that provides IT service and helpdesk support through an AI-driven chatbot. The platform effectively resolves 30% of IT support tickets within weeks of implementation, catering to large enterprises that handle hundreds of requ...
🎁 Benefits
Moveworks offers unlimited PTO, allowing employees to take an average of 4-6 weeks off annually. Additional benefits include equity and stock options,...
🌟 Culture
Moveworks fosters a culture centered around innovation in AI-driven IT support, enabling employees to efficiently manage their workload. The company v...
Skills & Technologies
Overview
Moveworks is hiring a Principal Product Manager for their Search Platform to lead the development of AI-powered search capabilities. You'll work closely with cross-functional teams to build scalable solutions. This role requires 5+ years of product management experience.
Job Description
Who you are
You have over 5 years of end-to-end product management experience, particularly in managing technically complex and high-impact products. Your background includes a strong understanding of AI technologies and their application in solving real business problems. You excel at translating ambiguous user feedback into clear product specifications and success metrics that guide engineering execution. Your ability to communicate product vision and roadmaps effectively helps build alignment across cross-functional teams.
You stay ahead of the curve on AI trends and research, leveraging cutting-edge developments to inform strategic product decisions. Your experience includes working closely with engineering, machine learning, and UX teams to identify critical platform needs and deliver delightful, performant products. You are a strategic thinker who can balance technical requirements with user needs, ensuring that the products you manage not only meet but exceed expectations.
What you'll do
In this role, you will lead the development of the search platform and infrastructure that enables Moveworks Search to scale to billions of documents. You will partner closely with other product managers, machine learning engineers, and UX designers to identify and prioritize critical platform needs. Your responsibilities will include developing advanced capabilities for evaluating product performance and search quality, ensuring that the solutions you deliver are both effective and user-friendly.
You will translate user feedback and ambiguous problems into actionable product specifications, guiding engineering teams in their execution. Staying informed about the latest AI trends, you will turn innovative ideas into strategic product bets and differentiated features. Your role will also involve building alignment across various teams by clearly communicating product vision, roadmaps, and outcomes, ensuring that everyone is on the same page as you drive the product forward.
What we offer
At Moveworks, you will be part of a mission-driven team that is committed to making the world work better for everyone. We offer a collaborative work environment where your contributions will have a direct impact on our product and our customers. You will have the opportunity to work with cutting-edge AI technologies and be at the forefront of innovation in the enterprise AI space. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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