Support Engineer • Senior

Who you are

You have a strong technical background and experience in support engineering, ideally with a focus on software or SaaS products. You understand the importance of user satisfaction and are passionate about helping customers solve their issues effectively. Your communication skills are top-notch, allowing you to convey complex technical concepts in a clear and concise manner. You thrive in a collaborative environment and enjoy working with diverse teams to enhance user experiences. You are proactive in identifying potential issues and are skilled at troubleshooting and problem-solving. You are familiar with workflow automation tools and have a keen interest in AI technologies, which aligns with n8n's mission to revolutionize workflow orchestration.

Desirable

Experience with open-source projects or community engagement would be a plus. Familiarity with integration platforms and automation tools can help you excel in this role. A background in software development or technical support will give you an edge in understanding user needs and providing effective solutions.

What you'll do

As a Senior Support Engineer at n8n, you will be the first point of contact for users seeking assistance with the platform. You will troubleshoot and resolve technical issues, ensuring that users can effectively utilize the workflow orchestration tools. You will collaborate with engineering teams to escalate and address complex problems, contributing to product improvements based on user feedback. Your role will involve creating and maintaining documentation to help users navigate the platform and resolve common issues independently. You will also engage with the community, providing insights and support to enhance user experience and satisfaction. Your contributions will play a crucial role in maintaining n8n's reputation as a leading open-source workflow automation platform.

What we offer

At n8n, you will be part of a dynamic and innovative team that values creativity and collaboration. We offer a flexible remote work environment, allowing you to balance your professional and personal life effectively. You will have access to an unlimited AI budget to explore and utilize the best tools to boost your productivity and creativity. Our culture emphasizes transparency, and you will be kept informed about company developments and team projects. We pride ourselves on our ambitious yet kind work environment, reflected in our high eNPS score. Join us in shaping the future of workflow automation and make a meaningful impact in the tech community.