It Support • Mid-Level

Who you are

You are an experienced IT professional with a strong background in troubleshooting data center hardware issues. You have a deep understanding of server hardware and are skilled in advanced problem management, ensuring that you can effectively resolve complex technical challenges. Your experience includes handling L1/L2 tasks through a ticketing system, and you are proactive in updating processes and documentation for the IT hardware team. You possess basic networking skills, allowing you to troubleshoot and support network-related tasks as needed.

You thrive in collaborative environments, working closely with L3 Technicians to improve service level agreements through complex diagnostics. Your ability to communicate effectively with team members and document processes ensures that knowledge is shared and that the team operates efficiently. You are passionate about technology and eager to contribute to a team that is at the forefront of AI cloud infrastructure.

What you'll do

In this role, you will be responsible for troubleshooting and solving challenging hardware-related issues with servers. You will engage in advanced level troubleshooting, working to identify and resolve problems efficiently. Your responsibilities will also include managing hardware problems, developing workarounds, and implementing solutions to enhance the overall performance of the data center. You will proactively handle L1/L2 tasks through a ticketing system, ensuring that issues are addressed promptly and effectively.

You will collaborate with L3 Technicians to improve SLA metrics through complex diagnostics, contributing to the continuous improvement of support processes. Additionally, you will update documentation and training materials to ensure that the IT hardware team is well-equipped to handle various challenges. Your role will also involve basic networking tasks, where you will provide troubleshooting and support to ensure seamless operations within the data center.

What we offer

At Nebius AI, we offer a competitive salary and a comprehensive benefits package, along with opportunities for professional growth within the company. You will enjoy flexible working arrangements and be part of a dynamic and collaborative work environment that values initiative and innovation. As we continue to grow and expand our products, you will have the chance to work alongside some of the most experienced and innovative leaders and engineers in the field, contributing to the future of AI and cloud computing.