Product Operations • Lead

Who you are

You have a strong background in product operations, ideally with experience in advertising or media environments. Your ability to build and scale support functions is complemented by your understanding of how to deliver high-quality service to both internal teams and external partners. You thrive in collaborative settings and are passionate about leveraging technology to enhance user experiences. You understand the importance of diversity and inclusion in building effective teams and are committed to fostering an inclusive workplace culture.

You possess excellent communication skills, allowing you to articulate complex ideas clearly and effectively to various stakeholders. Your analytical mindset enables you to identify opportunities for improvement and implement solutions that drive operational efficiency. You are adaptable and can navigate the challenges of a rapidly evolving industry, ensuring that the product support function aligns with the company's strategic goals.

What you'll do

In this role, you will lead the development of the product support strategy for Netflix's advertising systems. You will work closely with cross-functional teams to ensure that product support processes are efficient and effective, ultimately enhancing the advertiser and user experience. Your responsibilities will include building a team of product support specialists, developing training programs, and establishing best practices for product support operations. You will also analyze support metrics to identify trends and areas for improvement, ensuring that the team meets its performance goals.

You will collaborate with product managers and engineers to understand product features and functionalities, enabling you to provide informed support to users and advertisers. Additionally, you will play a key role in communicating product updates and changes to the support team, ensuring that they are well-equipped to assist users effectively. Your leadership will be crucial in fostering a culture of continuous improvement within the product support function, driving initiatives that enhance service delivery and operational excellence.

What we offer

At Netflix, you will be part of a dynamic team that is at the forefront of innovation in the entertainment industry. We offer competitive compensation and benefits, along with opportunities for professional growth and development. You will have the chance to work in a collaborative environment that values creativity and encourages you to push the boundaries of what is possible. Join us in shaping the future of entertainment and making a meaningful impact on our global audience.