Business Operations • Mid-Level

Who you are

You have a strong background in project management, particularly within business operations, and are adept at leading process improvement initiatives. Your experience includes defining business requirements and successfully implementing changes that enhance operational efficiency. You thrive in collaborative environments, working closely with stakeholders to identify challenges and analyze data for actionable insights. You excel at strategic problem-solving and enjoy delivering impactful solutions under tight deadlines. Your ability to manage operational issues and drive new process rollouts through workshops and training is a key strength. You are committed to continuous learning and self-improvement, often engaging with various stakeholders to discover best practices.

What you'll do

In this role, you will serve as the Project Manager for the Global Customer Operations organization, focusing on post-sales units such as services, support, and business partners. You will have end-to-end accountability for internal process-change projects, guiding them from business requirement definition and planning to successful delivery and implementation. You will manage discussions to identify and suggest best practice processes to handle business challenges effectively. Your responsibilities will also include ongoing learning and managing the discovery phases of new business processes, ensuring smooth adoption across teams. You will collaborate with various stakeholders to drive improvements and ensure that operational issues are addressed promptly and effectively.

What we offer

At NICE, we offer a dynamic work environment where you can challenge your limits and grow your career. You will be part of a team that values ambition and innovation, providing you with the opportunity to make a significant impact within the organization. We encourage you to apply even if your experience doesn't match every requirement, as we believe in fostering a diverse and inclusive workplace.