Support Engineer

Who you are

You have a strong background in application support, particularly for iOS platforms — your experience includes troubleshooting, debugging, and resolving issues to ensure optimal performance of mobile applications. You are familiar with the latest iOS technologies and have a keen understanding of user experience principles, which allows you to provide effective solutions that enhance customer satisfaction.

Your communication skills are top-notch — you can articulate technical concepts to non-technical stakeholders and collaborate effectively with cross-functional teams. You thrive in a customer-centric environment, always aiming to exceed client expectations and deliver high-quality support.

What you'll do

In this role, you will be responsible for providing application support for iOS applications, ensuring that any issues are resolved promptly and efficiently. You will work closely with development teams to identify and troubleshoot bugs, and you will assist in the deployment of updates and new features. Your role will also involve gathering user feedback to inform future improvements and enhancements.

You will engage with clients to understand their needs and provide tailored support solutions, ensuring a seamless experience across digital platforms. Additionally, you will document issues and resolutions to contribute to the knowledge base, helping to improve the overall support process.

What we offer

At Nisum, you will be part of a dynamic team that values innovation and collaboration. We offer competitive compensation and opportunities for professional growth within a supportive environment. Join us in building success together as we empower clients with cutting-edge technology solutions.