Customer Success Manager • Mid-Level

Who you are

You have a strong background in managing teams and leading projects, particularly in the realm of professional services. With at least 5 years of experience in a similar role, you understand the intricacies of customer implementations and the importance of delivering on time and within budget. Your technical acumen is complemented by your ability to mentor and guide your team, ensuring they are equipped to solve complex problems effectively. You thrive in a collaborative environment, working cross-functionally to achieve shared goals and enhance customer satisfaction. Your experience in data preparation and workflow documentation makes you a valuable asset in ensuring quality implementation standards.

Desirable

Experience with ERP solutions or public sector software is a plus. Familiarity with project management tools and methodologies will help you excel in this role. You are comfortable navigating technical discussions and can translate complex concepts into actionable insights for your team and clients.

What you'll do

In this role, you will lead a team of Implementation Analysts and Consultants, overseeing the deployment of OpenGov solutions for various public sector clients. You will be responsible for ensuring that projects are completed on time and within budget while maintaining high levels of customer satisfaction. Your leadership will involve mentoring team members on technical problem-solving and best practices in implementation. You will collaborate closely with other departments to ensure that customer needs are met and that the solutions provided align with their operational goals. Additionally, you will be involved in continuous improvement initiatives, identifying areas for enhancement in the implementation process and customer experience.

What we offer

OpenGov fosters a performance-based culture where every employee is encouraged to contribute ideas and take initiative. We recognize and reward excellent performance, and we prioritize internal promotions. You will have the opportunity to work in a dynamic environment that values collaboration and innovation. Our commitment to professional development means you will have access to resources and training to help you grow in your career. Join us in our mission to empower local and state governments with effective and accountable solutions that enhance public trust and operational efficiency.