About Plusgrade
Maximizing travel revenue with innovative solutions
Key Highlights
- Serves 140+ travel companies including major airlines
- Founded in 2009, headquartered in Montreal, Canada
- Facilitated billions in ancillary revenue opportunities
- Team of 500+ employees worldwide
Plusgrade is a leader in ancillary revenue solutions for the travel industry, serving over 140 companies including major airlines and hotels. Founded in 2009 and headquartered in Montreal, Quebec, Plusgrade has facilitated billions in new revenue opportunities, enhancing travel experiences for milli...
🎁 Benefits
Employees enjoy competitive salaries, equity options, generous PTO, and a flexible remote work policy. Plusgrade also offers a learning budget to supp...
🌟 Culture
Plusgrade fosters a culture of innovation and collaboration, emphasizing data-driven decision-making and a commitment to enhancing customer experience...
Overview
Plusgrade is seeking a Chargeback Analyst to analyze, evaluate, and contest chargebacks on behalf of partners. This role requires excellent investigative and communication skills.
Job Description
Who you are
You are a detail-oriented individual with strong investigative skills, capable of analyzing and evaluating chargebacks effectively. Your communication skills allow you to work closely with partners and internal teams to convey chargeback management requirements clearly. You thrive in a collaborative environment and are eager to contribute to the success of Plusgrade's mission in redefining travel experiences.
What you'll do
As a Chargeback Analyst, you will be responsible for analyzing chargeback reasons and data to identify trends and areas for improvement. You will work directly with partners to contest chargebacks and ensure compliance with management requirements. Your role will involve collaborating with internal teams to streamline processes and enhance communication regarding chargeback management. You will also be tasked with maintaining accurate records and documentation related to chargeback cases.
What we offer
At Plusgrade, you will join a dynamic team dedicated to transforming the travel industry. We offer a supportive work environment where your contributions are valued. You will have opportunities for professional growth and development as you work alongside experienced professionals in the field. Plusgrade is committed to fostering a culture of innovation and collaboration, ensuring that every team member can thrive and succeed.
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