Technical Account Manager • Mid-Level

Who you are

You are a customer-focused individual with a strong technical background, eager to help healthcare organizations maximize the value of QGenda's software platform. You possess a natural curiosity to learn and a desire to solve business objectives through technology. Your experience in customer support or technical roles has equipped you with the skills to provide exceptional service and support to clients. You thrive in a collaborative environment and are committed to fostering positive relationships with customers and team members alike.

Desirable

Experience in healthcare technology or workforce management is a plus, as it allows you to better understand the unique challenges faced by our clients. Familiarity with software platforms and technical support processes will enhance your ability to assist customers effectively. A proactive approach to problem-solving and a willingness to learn new technologies will set you apart in this role.

What you'll do

As a Technical Account Manager at QGenda, you will be responsible for ensuring that our healthcare customers receive the highest quality of support. You will work closely with the Technical Account Management team to understand customer needs and provide tailored solutions that align with their business objectives. Your role will involve onboarding new clients, guiding them through the implementation process, and ensuring they are fully equipped to utilize our platform effectively. You will also be responsible for troubleshooting technical issues and providing timely resolutions to enhance the customer experience.

In addition to direct customer support, you will collaborate with cross-functional teams to relay customer feedback and contribute to product improvements. Your insights will help shape the future of our software platform, ensuring it meets the evolving needs of the healthcare industry. You will participate in training sessions and workshops to continuously improve your knowledge of our products and services, enabling you to provide the best possible support to our clients.

What we offer

At QGenda, we value our employees and their contributions to our mission. We offer a dynamic work environment that fosters growth, innovation, and collaboration. You will have the opportunity to work with a talented team dedicated to making a difference in the healthcare industry. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in our mission to empower healthcare organizations and make a meaningful impact on the industry.