About Quiq
Transforming brand-customer conversations through messaging
Key Highlights
- Headquartered in Bozeman, Montana, USA
- Over 100 enterprise customers including Overstock & Club Med
- Team size of 51-200 employees
- Focus on messaging solutions for enhanced customer engagement
Quiq is a messaging technology company headquartered in Bozeman, Montana, that facilitates seamless conversations between brands and customers across multiple platforms. Trusted by over 100 companies, including Overstock, Club Med, Menβs Wearhouse, and Piaget, Quiq specializes in enhancing customer ...
π Benefits
Quiq offers competitive salaries, equity options, flexible remote work policies, and generous PTO to support work-life balance....
π Culture
Quiq fosters a culture of innovation and collaboration, emphasizing a customer-centric approach and encouraging employees to contribute ideas that dri...
Ai Engineer
Quiq β’ United Kingdom - Remote
Skills & Technologies
Overview
Quiq is hiring an Applied AI Engineer to lead the development of enterprise agentic AI solutions for customer experience. You'll work with AI technologies to enhance customer journeys and support systems. This role requires expertise in AI and related tools.
Job Description
Who you are
You have a strong background in AI technologies and a passion for enhancing customer experiences through innovative solutions. Your experience includes working with AI agents and contact centers, enabling you to understand the complexities of customer interactions and how to optimize them. You are familiar with business process automation and can leverage AI tools to streamline operations and improve service delivery.
You thrive in a collaborative environment and enjoy working with cross-functional teams to bring AI strategies to life. Your ability to communicate complex AI concepts to non-technical stakeholders is a key strength, allowing you to bridge the gap between technology and business needs. You are adaptable and eager to learn, staying updated on the latest advancements in AI and customer experience.
What you'll do
As an Applied AI Engineer at Quiq, you will be responsible for designing and implementing AI solutions that enhance customer interactions across various channels. You will work closely with product managers and engineers to develop AI-powered tools that support seamless transitions from AI to human agents. Your role will involve utilizing AI Studio to build and deploy custom AI solutions tailored to client needs, ensuring they are user-friendly and effective.
You will also focus on real-time observability and performance monitoring of AI systems, making adjustments as necessary to optimize functionality. Collaborating with the customer experience team, you will gather feedback and iterate on AI solutions to ensure they meet user expectations and drive engagement. Your contributions will directly impact how brands interact with their customers, making their journeys more personalized and efficient.
What we offer
Quiq provides a fully remote work environment, allowing you to collaborate with a diverse team across the United States and Europe. We offer competitive compensation packages, including stock options and comprehensive benefits such as dental and vision insurance. Our culture emphasizes flexibility, with an unlimited vacation policy to support work-life balance. Join us in shaping the future of customer experience through innovative AI solutions.
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