About Rackspace
Your partner in managed cloud solutions
Key Highlights
- Headquartered in San Antonio, Texas
- Over 200,000 customers including BMW and NASA
- $1.5B+ raised in funding
- Approximately 7,000 employees worldwide
Rackspace Technology, Inc., headquartered in San Antonio, Texas, is a leading managed cloud computing company that provides services such as cloud migration, managed hosting, and multi-cloud solutions. With over 200,000 customers, including major brands like BMW and NASA, Rackspace has raised over $...
🎁 Benefits
Employees enjoy competitive salaries, stock options, generous PTO policies, remote work flexibility, and comprehensive health benefits....
🌟 Culture
Rackspace fosters a customer-centric culture with a strong emphasis on service excellence and innovation in cloud technology, encouraging employees to...
Overview
Rackspace is hiring a Senior Network Security Engineer III to provide high-level technical support for complex customer issues. You'll work with technologies such as Cisco, firewalls, and VPNs in Cardiff. This role requires significant experience in network security.
Job Description
Who you are
You have extensive experience in network security, particularly in troubleshooting complex customer network environments. Your expertise includes firewall configurations, VPN technologies, and access-control lists, ensuring that you can effectively address a variety of technical issues. You are proactive in identifying potential pitfalls and suggesting automation solutions that enhance the stability and security of customer solutions.
You possess strong communication skills, allowing you to keep customers informed throughout the resolution process. Your ability to work with various tools and automation platforms is complemented by your commitment to adhering to company security policies and procedures. You thrive in environments where you can provide exceptional customer experiences, going above and beyond to ensure satisfaction.
What you'll do
In this role, you will be responsible for providing high-level technical support to customers, addressing complex issues that may take several days or weeks to resolve. You will engage with customers through phone and ticketing systems, ensuring they are updated at every step of the process. Your role will involve troubleshooting customer network environments, including firewall configurations and VPN technologies, while also managing access-control lists and VIP configurations.
You will create and maintain customer loyalty by delivering Fanatical Experiences that exceed expectations. Your responsibilities will include advising customers on potential pitfalls and suggesting alternatives through automation, enhancing the overall security and stability of their solutions. You will also support various elements of the Rackspace Cloud product portfolio, including RackConnect, ensuring that customers receive the best possible service.
What we offer
Rackspace Technology provides a collaborative work environment where you can grow your skills and expertise in network security. You will have the opportunity to work with a team of passionate experts dedicated to delivering exceptional customer experiences. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
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