Customer Operations • Senior

Who you are

You are a curious and conscientious builder with a passion for solving complex problems. With a strong background in distributed systems and networking, you thrive on continuous learning and seek purpose in your work. You care deeply about building sustainable solutions and fostering long-term relationships with customers. Your experience in deploying applications in security-sensitive environments makes you an ideal fit for this role.

You have a proven track record of working with Kubernetes and understand the intricacies of deploying applications in controlled environments. Your ability to collaborate with cross-functional teams ensures that you can effectively address customer needs and deliver impactful solutions. You are someone who approaches challenges with curiosity and a willingness to revisit first principles, making you a valuable asset to the team.

What you'll do

As a Senior Customer Reliability Engineer at Replicated, you will work closely with enterprise software vendors to help them deliver Kubernetes applications into highly controlled customer environments. Your responsibilities will include ensuring that applications can be deployed and operated reliably, even in the most complex scenarios. You will collaborate with engineering teams to develop automated release pipelines and telemetry solutions that enhance the customer experience.

You will also engage with customers to understand their unique challenges and provide tailored solutions that meet their needs. Your role will involve troubleshooting and resolving issues related to application deployment and performance, ensuring that customers receive the highest level of support. You will contribute to the development of best practices for deploying applications in security-conscious environments, helping to shape the future of enterprise software distribution.

What we offer

Replicated offers a fully remote work environment, allowing you to work from anywhere while still being part of a collaborative team. We provide opportunities for continuous learning and professional growth, ensuring that you can develop your skills and advance your career. Our culture emphasizes the importance of building meaningful relationships with both customers and colleagues, fostering a supportive and innovative work atmosphere. Join us to make a real impact in the world of enterprise software distribution.