About Rover.com
Connecting pet parents with trusted pet care providers
Key Highlights
- Headquartered in Seattle, WA with 1001+ employees
- Over 300,000 pet sitters and dog walkers on the platform
- Successfully went public, raising $280.9 million in funding
- Most downloaded and best-reviewed pet care app in North America
Rover is a leading pet care marketplace headquartered in Denny Triangle, Seattle, WA, connecting pet parents with over 300,000 pet sitters and dog walkers across North America. With a successful IPO and $280.9 million in funding, Rover has fundamentally transformed the $10 billion pet services indus...
🎁 Benefits
Rover offers 4 weeks of paid time off annually, 10 paid holidays, and a $1000 stipend for pet adoption or fostering. Employees enjoy a competitive ben...
🌟 Culture
Rover's culture is centered around a love for pets and a commitment to improving the pet care experience. The company fosters a supportive environment...
Overview
Rover.com is hiring a Senior Business Program Manager to drive improvements in process design and policy changes. You'll work closely with various stakeholders to enhance data visualization and training. This position requires a strong ability to navigate ambiguous environments and solve high-impact business problems.
Job Description
Who you are
You have a strong background in business operations and program management, with a knack for identifying and implementing process improvements that drive efficiency and effectiveness. You thrive in ambiguous environments and enjoy tackling complex business challenges with innovative solutions. Your analytical mindset allows you to interact with data effectively, enabling you to make informed decisions that positively impact the organization.
You are a collaborative partner who enjoys working with various stakeholders across the organization. Your ability to communicate clearly and build relationships helps you to drive initiatives forward and achieve outstanding outcomes. You have a passion for continuous improvement and are always looking for ways to enhance processes and policies to better support the team and the business.
What you'll do
In this role, you will lead initiatives aimed at improving business operations and enhancing the overall effectiveness of the organization. You will work closely with frontline agents and management to identify key metrics and develop strategies to improve performance. Your responsibilities will include designing and implementing process changes, enhancing data visualization tools, and improving training and instructional design to support the team.
You will also be responsible for analyzing data to identify trends and insights that can inform decision-making and drive improvements. Your ability to navigate complex organizational dynamics will be crucial as you partner with various teams to implement changes that have a significant impact on the business. You will act as a change agent, fostering a culture of continuous improvement and innovation within the organization.
What we offer
At Rover, you will be part of a dynamic and inclusive team that values collaboration and creativity. We offer a supportive work environment where you can grow your skills and make a meaningful impact. Our commitment to fostering a diverse and welcoming community extends to our employees, and we believe that everyone deserves the unconditional love of a pet. Join us in making pet parenthood more accessible and enjoyable for everyone.
Interested in this role?
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