Technical Support • Senior

Who you are

You have a strong background in technical support, ideally with experience in customer-facing roles where you have resolved complex technical issues. You thrive in a fast-paced environment and are known for your responsiveness and ownership of customer problems. Your communication skills are top-notch, allowing you to effectively assist users through various channels such as phone, chat, and email. You enjoy collaborating with teammates across global locations to ensure customer satisfaction and success with the technology.

What you'll do

In this role, you will be the first point of contact for users seeking technical assistance. You will engage with customers to understand their issues and provide solutions that enhance their experience with Samsara's products. Your responsibilities will include troubleshooting technical problems, guiding users through the setup and use of the technology, and ensuring that customers are getting the most value from their investment. You will also document customer interactions and solutions to contribute to the knowledge base, helping to improve the support process for future inquiries.

What we offer

Samsara offers a dynamic work environment where you can make a significant impact on customer satisfaction and product success. You will have the opportunity to work with a talented team of professionals dedicated to improving the safety, efficiency, and sustainability of physical operations. As part of a recently public company, you will have the autonomy to drive change and contribute to the long-term vision of the organization. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.