Customer Success Account Manager • Mid-Level

Who you are

You have experience in customer success or account management, ideally within the tech industry. You understand the importance of customer retention and are skilled at identifying growth opportunities. Your communication skills are top-notch, allowing you to build strong relationships with clients and internal teams alike. You are proactive in addressing customer needs and ensuring they receive the best possible service. You thrive in collaborative environments and enjoy working closely with sales and technical teams to drive customer satisfaction. You are fluent in French, which is essential for managing French-speaking territories.

What you'll do

As a Customer Success Account Manager at Scality, you will be responsible for managing a portfolio of mid-size enterprise customers. Your primary goal will be to ensure that each customer renews their contracts on time while exploring opportunities to expand Scality's footprint within their organizations. You will work closely with Sales, Customer Success, and Channel managers to identify potential risks and develop strategies to mitigate them. Your role will involve regular communication with customers to understand their needs and ensure they are satisfied with Scality's solutions. You will also collaborate with internal teams to deliver a seamless customer experience throughout the customer lifecycle. By leveraging your expertise, you will help customers maximize the value they receive from Scality's products and services.

What we offer

At Scality, we offer a dynamic work environment where you can grow your career in customer success. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to solving complex data storage challenges. We value collaboration and encourage our employees to share their ideas and insights. Our company culture promotes professional development and continuous learning, ensuring that you have the resources you need to succeed in your role. We believe in recognizing and rewarding hard work, and we offer competitive compensation packages to our employees.