Team Manager • Lead

Who you are

You have over 3 years of experience leading and developing a support team in a Software as a Service environment — you've successfully managed day-to-day operations while ensuring your team meets its targets. Your background includes mentoring individuals to become product experts, and you have a strong understanding of customer support dynamics. You are passionate about creating exceptional customer experiences and have a knack for coaching team members to excel in their roles. You thrive in a collaborative environment, working closely with other support leaders to drive improvement efforts across the organization.

What you'll do

As a Team Manager in Technical Support at Smartsheet, you will be responsible for managing a team of globally distributed professionals. Your primary focus will be on providing exceptional customer support experiences, ensuring that your team is equipped to handle customer inquiries effectively. You will coach and develop team members, helping them to become product experts and advocates for users. You will also participate in improvement efforts across the support function, collaborating with other leaders to enhance service delivery and customer satisfaction. Your role will involve analyzing team performance metrics and implementing strategies to optimize operations and achieve targets.

What we offer

At Smartsheet, we believe in empowering our employees to achieve their best work. We offer a supportive environment where you can grow your skills and advance your career. You will have the opportunity to work with a diverse team of professionals who are dedicated to delivering exceptional customer support. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in creating tools that help teams automate their work and unlock their potential.