About SoFi
Your all-in-one personal finance platform
Key Highlights
- Raised $2.7 billion in funding to date
- Headquartered in The East Cut, San Francisco, CA
- Offers a wide range of products including loans, mortgages, and investments
- Over 1,000 employees with a focus on global expansion
SoFi, headquartered in The East Cut, San Francisco, CA, is a leading provider of mobile and online personal finance services. With over 1,000 employees, SoFi offers a comprehensive suite of products including bank accounts, loans, mortgages, and investment opportunities. The company has raised $2.7 ...
🎁 Benefits
SoFi provides a range of benefits including flexible time off, paid parental leave, and a monthly contribution of up to $200 towards student loan repa...
🌟 Culture
SoFi's culture is centered around financial empowerment, aiming to provide a one-stop solution for all personal finance needs. The company's focus on ...
Customer Operations • Mid-Level
Overview
SoFi is hiring a Dialer Monitor Specialist to support outbound dialer operations and improve campaign effectiveness. You'll analyze metrics and collaborate with business partners to enhance efficiency. This role requires strong analytical skills and attention to detail.
Job Description
Who you are
You have experience in monitoring and analyzing dialer operations, ensuring that campaigns run efficiently and effectively. Your analytical skills allow you to interpret dialer metrics and make recommendations for improvement. You are detail-oriented and understand the importance of adhering to policy and regulatory requirements in a financial services environment.
You thrive in collaborative settings, working closely with business partners, including Telephony, to ensure smooth operations. Your ability to communicate effectively helps you drive initiatives that enhance productivity and efficiency across the team. You are proactive in identifying areas for improvement and implementing solutions that benefit the overall dialer operations.
What you'll do
In this role, you will be responsible for ensuring that daily call records are received and that campaigns are started on time. You will analyze dialer metrics and report on their effectiveness, making recommendations to improve efficiency. Collaborating with business partners, you will assist with upgrades and installations related to the dialer, ensuring that all operations run smoothly. You will also play a key role in implementing projects related to the dialer, driving improvement efforts across the organization.
What we offer
At SoFi, you will be part of a team that is dedicated to shaping a brighter financial future for our members. We offer a dynamic work environment where your contributions directly impact people's lives. Join us to invest in your career and be part of a company that values innovation and collaboration.
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