It Support • Lead

Who you are

You are an experienced leader with a strong focus on people and operations. With a background in IT service delivery, you thrive in environments where you can enhance support operations and foster team collaboration. You understand the importance of structure and consistency in delivering IT support, and you are committed to continuous improvement. Your empathetic approach allows you to connect with team members and stakeholders, ensuring that everyone feels valued and heard. You have a proven track record of managing support teams effectively, and you are ready to take on the challenge of leading operations across multiple locations in the APJ region.

What you'll do

In this role, you will oversee the End User Support operations for SolarWinds across the Asia-Pacific & Japan region. You will manage Tier 1 and Tier 2 support teams, ensuring they deliver high-quality internal IT support to employees in key locations such as Bangalore, Mumbai, Manila, and Singapore. Your responsibilities will include developing and implementing strategies to improve service delivery, enhancing team performance, and ensuring that support processes are efficient and effective. You will work closely with other leaders to align support operations with the company's goals and objectives, fostering a culture of collaboration and accountability within your teams. You will also be responsible for mentoring team members, helping them grow in their roles, and ensuring that they have the resources they need to succeed.

What we offer

At SolarWinds, we believe in a people-first approach, and we are committed to enriching the lives of our employees. You will have the opportunity to work in a supportive environment where your contributions are valued. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.