About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is seeking a Fraud Cases Support Analyst to ensure the safety and compliance of businesses across the UK. You'll provide round-the-clock support and help solve member problems. This role is ideal for someone with a proactive nature and a passion for customer service.
Job Description
Who you are
You are someone who enjoys engaging with people and has a proactive approach to problem-solving. You thrive in environments where you can help others, and you have a strong desire to ensure that businesses remain safe and compliant. Your empathetic nature allows you to connect with members and understand their needs, making you an ideal candidate for this role. You are comfortable working in a fast-paced environment and are committed to delivering high-quality support to help SMEs save time and money.
What you'll do
As a Fraud Cases Support Analyst at Tide, you will play a crucial role in ensuring that businesses across the UK stay safe from fraud. You will provide support every day of the year, helping to resolve issues and answer queries from members. Your responsibilities will include monitoring fraud cases, analyzing data to identify potential risks, and collaborating with other teams to implement solutions. You will be the first point of contact for members experiencing issues, and your ability to communicate effectively will be key to your success in this role. You will also contribute to the continuous improvement of our support processes, ensuring that we provide the best possible service to our members.
What we offer
At Tide, we are committed to creating a diverse and inclusive workplace where everyone can thrive. You will be part of a supportive team that values your contributions and encourages your professional growth. We offer competitive compensation and benefits, as well as opportunities for career advancement within the company. You will have the chance to work in a dynamic environment where your efforts directly impact the success of our members and the overall mission of Tide.
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