About Traba
Connecting industrial workers with fair opportunities
Key Highlights
- Secured $45.6 million in Series A funding
- Headquartered in Tribeca, New York, NY
- Plans to expand operations across the U.S., focusing on Texas
- Verifies worker credentials and sets a minimum wage
Traba is a marketplace revolutionizing the gig economy for industrial workers, specifically in warehousing and events. Headquartered in Tribeca, New York, Traba has secured $45.6 million in Series A funding to enhance its platform, which verifies worker credentials and ensures fair compensation thro...
🎁 Benefits
Traba offers competitive compensation with a minimum wage guarantee, instant pay-outs, and automation features for invoicing. Employees enjoy flexible...
🌟 Culture
Traba's culture is centered around fairness and transparency in the gig economy. By prioritizing worker verification and fair wages, Traba fosters a s...
Overview
Traba is hiring a Senior Manager for their Strategy & Operations team to lead customer operations and drive revenue growth. You'll collaborate with cross-functional teams to optimize customer satisfaction and retention. This role requires strategic thinking and hands-on operational execution.
Job Description
Who you are
You have a strong background in strategy and operations, with a proven track record of leading teams to achieve business objectives. Your strategic mindset allows you to define and implement effective operational strategies that enhance customer satisfaction and drive revenue growth. You thrive in collaborative environments, working closely with cross-functional teams to align objectives and optimize processes. Your leadership skills enable you to inspire and guide your team towards achieving high levels of performance and client satisfaction.
You possess excellent analytical skills, allowing you to assess operational performance and identify areas for improvement. Your experience in customer operations equips you with the knowledge to develop scalable processes that enhance customer retention and upsell opportunities. You are results-oriented, always seeking to optimize workflows and drive efficiency within your team. Your ability to communicate effectively with stakeholders at all levels ensures that everyone is aligned and working towards common goals.
What you'll do
In this role, you will define and implement the strategy for the Customer Strategy & Operations team, ensuring alignment with Traba's overall business goals. You will own the optimization of customer-related processes, focusing on enhancing client satisfaction and retention. Collaborating with key stakeholders, you will develop and execute operational strategies that drive customer growth and success. Your hands-on approach will involve designing and implementing scalable processes and playbooks that facilitate effective customer interactions.
You will work closely with cross-functional teams, including Product, Engineering, Marketing, and Growth, to ensure that customer needs are met and exceeded. Your leadership will guide the team in executing initiatives that enhance customer experience and drive revenue growth. You will analyze performance metrics to assess the effectiveness of strategies and make data-driven decisions to improve outcomes. Your role will be pivotal in fostering a culture of customer obsession within the organization, ensuring that the team goes the extra mile to solve customer problems and deliver exceptional service.
What we offer
At Traba, we are committed to empowering our employees and fostering a culture of growth and innovation. You will have the opportunity to work in a dynamic environment where your contributions directly impact the success of the company. We offer competitive compensation and benefits, along with opportunities for professional development and career advancement. Join us in revolutionizing the staffing industry and making a meaningful impact on the lives of workers and businesses alike.
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