Customer Support • Entry-Level

Who you are

You are a dedicated professional with a strong customer service orientation, eager to support travelers in their journey. You possess excellent communication skills, both verbal and written, and can effectively resolve issues while maintaining a positive attitude. Your ability to multitask and work independently allows you to handle urgent matters swiftly, ensuring customer satisfaction. You are comfortable using various tools, including Salesforce and Zendesk, to manage customer interactions and bookings. Your empathetic nature and professionalism make you a valuable frontline representative for our team.

What you'll do

In this role, you will provide top-tier travel support through various channels, including chat, calls, and emails. You will maintain up-to-date knowledge on suppliers, destinations, and systems to assist customers effectively. Your responsibilities will include accurately handling hotel, flight, car, and rail bookings while guiding customers in self-service options on the Navan platform and app. You will respond promptly to customer inquiries, meeting SLA expectations, and ensure compliance with company and customer policies. Additionally, you will participate in team meetings to discuss products, suppliers, and industry updates, providing valuable feedback to enhance our services.

What we offer

At TripActions, we offer a dynamic work environment where you can grow your skills and contribute to our mission of making travel seamless. You will have the opportunity to impact daily operations and traveler experiences directly. We value your feedback and encourage you to share insights that can help improve our customer-facing and internal platforms. Join us in powering in-person connections through relentless innovation and exceptional service.