Customer Support • Entry-Level

Who you are

You are a customer-focused individual who thrives in a fast-paced environment. You have a strong sense of purpose and are driven to provide exceptional service to merchants. Your ability to communicate effectively and work collaboratively with team members is key to your success in this role. You are adaptable and can handle various tasks efficiently, ensuring that customer needs are met promptly. You understand the importance of feedback and are eager to contribute to continuous improvement efforts within the team. You are comfortable working on a shift basis, covering a range of hours throughout the week.

What you'll do

As a Merchant Service Agent, you will be the first point of contact for our B2B customers, assisting them with any inquiries or issues they may have regarding our payment services. You will investigate and resolve technical payment issues, ensuring that merchants receive timely and accurate support. Your role will involve collaborating closely with other departments to drive improvements in our services and products, ensuring that we meet the evolving needs of our customers. You will be responsible for maintaining a high standard of service, going above and beyond to ensure customer satisfaction. Your contributions will help shape the customer experience at Trustly, making a significant impact on our mission to revolutionize payments.

What we offer

At Trustly, we offer a dynamic and entrepreneurial work environment where you can grow and develop your skills. You will be part of a global team of innovators and collaborators who are passionate about transforming the payment experience. We provide opportunities for professional development and encourage you to take initiative in your role. Our office in Stockholm is designed to foster collaboration and creativity, making it an exciting place to work. We value our employees and strive to create a supportive and inclusive culture where everyone can thrive.